Privacy Policy

Last updated: December 10, 2024

ClosePack ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, company name, and job title when you create an account or join our waitlist.
  • Payment Information: Billing address and payment method details processed through our secure payment processors.
  • Communications: Information you provide when you contact us for support or other inquiries.
  • Usage Data: Information about how you interact with our services, including features used and actions taken.

2. Automatically Collected Information

When you access our services, we automatically collect:

  • Device information (browser type, operating system, device identifiers)
  • Log data (IP address, access times, pages viewed, referring URL)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send promotional communications (with your consent)
  • Respond to your comments, questions, and support requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

  • Service Providers: With vendors and service providers who perform services on our behalf.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • Legal Requirements: When required by law or to protect our rights and safety.
  • With Your Consent: When you direct us to share your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal information
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@closepack.com
ClosePack, Inc.