Accessibility Statement

Last updated: December 10, 2024

ClosePack, Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

1. Our Commitment

We believe that the internet should be accessible to all people, regardless of ability. We are committed to providing a website and application that are accessible to the widest possible audience, including those with:

  • Visual impairments (blindness, low vision, color blindness)
  • Hearing impairments
  • Motor impairments
  • Cognitive impairments

2. Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

3. Measures We Take

ClosePack takes the following measures to ensure accessibility:

  • Include accessibility as part of our internal policies
  • Integrate accessibility into our procurement practices
  • Provide accessibility training for our staff
  • Assign clear accessibility goals and responsibilities
  • Employ formal accessibility quality assurance methods

4. Technical Specifications

Our website and application rely on the following technologies to work with assistive technologies and accessibility features of browsers and operating systems:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

5. Accessibility Features

We have implemented the following accessibility features:

Navigation

  • Consistent navigation across all pages
  • Skip navigation links for keyboard users
  • Clear focus indicators for interactive elements
  • Logical heading structure

Visual Design

  • Sufficient color contrast ratios
  • Resizable text without loss of functionality
  • No content that flashes more than three times per second
  • Alternative text for images

Forms

  • Clear labels for all form fields
  • Error messages that identify the field and describe the error
  • Instructions and cues for form completion

Keyboard Accessibility

  • All functionality available via keyboard
  • No keyboard traps
  • Visible focus indicators

6. Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations. We are actively working to address the following known issues:

  • Some older PDF documents may not be fully accessible
  • Some third-party content may not meet accessibility standards
  • Some complex data visualizations may have limited accessibility

We are working to remediate these issues and will update this statement as improvements are made.

7. Feedback

We welcome your feedback on the accessibility of ClosePack. Please let us know if you encounter accessibility barriers:

  • Email: accessibility@closepack.com
  • Response Time: We aim to respond to feedback within 5 business days

8. Compatibility

Our website is designed to be compatible with:

  • Recent versions of major browsers (Chrome, Firefox, Safari, Edge)
  • Screen readers (NVDA, JAWS, VoiceOver)
  • Screen magnification software
  • Speech recognition software

9. Assessment Approach

ClosePack assesses the accessibility of our website by the following approaches:

  • Self-evaluation using automated testing tools
  • Manual testing with assistive technologies
  • User feedback and testing

10. Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may escalate the issue to our management team at legal@closepack.com. We take all accessibility concerns seriously and will work to resolve issues promptly.

11. Contact Us

For accessibility-related questions or to report issues:

Email: accessibility@closepack.com
ClosePack, Inc.